Learn how to use telehealth apps to talk to your doctor, refill prescriptions, and manage appointments — all from home.
What You’ll Learn
- What telehealth apps are and how they work
- How to download and log in to your provider’s app
- How to schedule and join a video appointment
- How to send messages or refill prescriptions
- What to do if something doesn’t work
1. What Is a Telehealth App?
Telehealth apps let you talk to your doctor, nurse, or clinic using your smartphone or tablet. You can have video visits, ask questions, and manage your health — all without leaving home.
2. How to Get Started
- Ask your doctor which app they use (MyChart, Teladoc, etc.)
- Go to the App Store or Google Play
- Search for the app name
- Tap “Download” or “Install”
- Open the app and follow the setup steps
3. How to Log In
- Use your email or phone number
- Create a password (write it down somewhere safe)
- Some apps may send a code to verify your identity
4. How to Schedule a Video Visit
- Open the app and tap “Appointments” or “Schedule Visit”
- Choose a date and time
- Confirm your doctor’s name
- You may get a reminder before the visit
5. How to Join a Video Visit
- Open the app a few minutes before your appointment
- Tap “Join Visit” or “Start Call”
- Make sure your camera and microphone are on
- Sit in a quiet, well-lit room
6. How to Send a Message or Refill a Prescription
- Tap “Messages” to ask your doctor a question
- Tap “Medications” or “Refill” to request a prescription
- You may get a reply within a day or two
7. What to Do If Something Doesn’t Work
- Restart your phone or tablet
- Check your Wi-Fi connection
- Call your doctor’s office for help
- Ask a family member to help you log in
1. What Is a Telehealth App?
Telehealth apps let you talk to your doctor, nurse, or clinic using your smartphone or tablet. You can have video visits, ask questions, and manage your health — all without leaving home.
2. How to Get Started
- Ask your doctor which app they use (MyChart, Teladoc, etc.)
- Go to the App Store or Google Play
- Search for the app name
- Tap “Download” or “Install”
- Open the app and follow the setup steps
3. How to Log In
- Use your email or phone number
- Create a password (write it down somewhere safe)
- Some apps may send a code to verify your identity
4. How to Schedule a Video Visit
- Open the app and tap “Appointments” or “Schedule Visit”
- Choose a date and time
- Confirm your doctor’s name
- You may get a reminder before the visit
5. How to Join a Video Visit
- Open the app a few minutes before your appointment
- Tap “Join Visit” or “Start Call”
- Make sure your camera and microphone are on
- Sit in a quiet, well-lit room
6. How to Send a Message or Refill a Prescription
- Tap “Messages” to ask your doctor a question
- Tap “Medications” or “Refill” to request a prescription
- You may get a reply within a day or two
7. What to Do If Something Doesn’t Work
- Restart your phone or tablet
- Check your Wi-Fi connection
- Call your doctor’s office for help
- Ask a family member to help you log in
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